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STUDIO POLICIES
Booking Policy
All new clients must pay a deposit (outlined on website) and save a valid credit card on their profile to make their first appointment. The deposit paid will be applied to client's balance on the day of the appointment.
Existing clients must have a valid credit card on file to book online or at the studio. No deposit will be required after the first appointment unless you consistently cancel/reschedule your appointments. Then, a deposit will be collected online to book any future appointments.
Cancellation Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the Esthetician's day that could have been filled by another client. As such, we require 48 hours notice for any cancellations or changes to your appointment. Clients who provide less than 48 hours notice will be charged a cancellation fee (50% of the total services booked).
Same-day cancellations and no-shows will be charged 100% of the total service(s) booked. Clients that no-show their appointment may not be able to rebook for the future. If you anticipate being more than 15 minutes late, please contact us for the appropriate arrangements. If you are late, depending on the time of arrival, the service will be shortened and you will be responsible for the full service cost.
Package Policies
All packages are nonrefundable, nontransferable toward other services, and must be used in the specified timeframe at the time of purchase. You may not gift any of the services offered in the package to other people--only the person who purchases the package may use the package. If you wish to gift a package, you may purchase a gift card for the amount and the receiver may use the gift card to purchase the package.
The studio's cancellation policy applies to all package appointments. Clients are responsible for rescheduling their cancelled appointment before the package's expiration.
VSM Terms And Conditions
Click here to review our Virtual Skin Membership Terms & Conditions.